Privacy Policy

1. Introduction

The Executive Edge is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our diagnostic services, including:

• Hair Tissue Mineral Analysis (HTMA)
• Meta Dynamics Profiling Tool (MDPT)
• Capacity Diagnostic services
• Booking and consultation processes

By engaging with The Executive Edge, you agree to the practices described in this policy.

2. What Information We Collect

We may collect personal information including:

Identification Information

• Full name
• Contact details (email, phone number)
• Professional role and organisation

Diagnostic Information

• Hair mineral analysis results
• Profiling results from the Meta Dynamics Profiling Tool
• Information disclosed during diagnostic intake or debrief sessions

Booking and Administrative Information

• Appointment records
• Payment information (processed securely via third-party providers)
• Communication history

Where applicable, diagnostic information may be considered sensitive information under Australian privacy law.

We only collect information reasonably necessary to provide our services.

3. How We Collect Information

We collect personal information through:

• Online booking forms
• Diagnostic intake questionnaires
• Direct communication (email, phone, consultation sessions)
• Secure submission of hair samples (for HTMA)

We do not collect personal information without your knowledge.

4. Why We Collect Your Information

We collect and use personal information to:

• Provide diagnostic services
• Interpret and deliver HTMA and MDPT assessments
• Conduct private debrief sessions
• Communicate regarding appointments and results
• Improve the quality and structure of our services
• Comply with legal obligations

We do not use your information for unrelated marketing without your consent.

5. Confidentiality and Professional Standards

The Executive Edge operates under strict confidentiality standards.

Many clients operate under NDA or executive confidentiality agreements. All diagnostic results and discussions are treated as private and confidential.

We do not disclose diagnostic findings to third parties without your express written consent, unless required by law.

6. Storage and Security

We take reasonable steps to protect your personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification or disclosure

Information may be stored:

• In secure digital systems
• Within encrypted platforms
• Through secure third-party service providers

We ensure third-party providers maintain appropriate data protection standards.

7. Disclosure of Information

We do not sell or rent personal information.

We may disclose information only:

• To third-party service providers necessary for diagnostic processing (e.g., laboratory services for HTMA)
• To secure technology platforms used for service delivery
• Where required by Australian law

All service providers are required to maintain confidentiality.

8. Overseas Disclosure

Some service providers or digital platforms may store data outside Australia.

Where this occurs, we take reasonable steps to ensure the overseas recipient complies with privacy protections equivalent to Australian standards.

9. Access and Correction

You may request access to your personal information at any time.

If you believe information we hold about you is inaccurate, incomplete, or outdated, you may request correction.

Requests can be made via:

Phone: 0492978934
Email: [Insert professional email]

We will respond within a reasonable timeframe.

10. Data Retention

Diagnostic records are retained only as long as reasonably necessary to:

• Provide services
• Comply with legal obligations
• Maintain professional records

After this period, information may be securely deleted or de-identified.

11. Website Data

If you visit our website, we may collect limited non-identifiable information such as:

• Browser type
• Device type
• Pages visited

This information is used for website functionality and improvement.

We do not intentionally collect sensitive health or diagnostic data through website tracking tools.

12. Complaints

If you believe your privacy has been breached, you may contact us directly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au

13. Changes to This Policy

The Executive Edge may update this Privacy Policy from time to time.

The most current version will always be available on our website.

14. Contact

The Executive Edge
Phone: 0492978934
Email: [Insert professional email]